Frequently Asked Questions
Frequently Asked Questions
I see that you offer both black and white Soft and Stable. Does it matter which I use?
We sell more white Soft and Stable, but we use more black. Here is why:
Usually when we are making a purse or bag, we are using dark fabrics. Dark fabrics hide dirt so are perfect for projects that get a lot of wear and tear. Black Soft and Stable enhances those darker colors, making them look more rich and intense.
Sometimes in the construction of a purse or bag, the layer of Soft and Stable may show (such as when a zipper is installed). If we are using dark fabrics, we'd prefer not to have a white line showing along the edge of the seam.
Black Soft and Stable is slightly thinner than white Soft and Stable so if you have a machine that has trouble with thicker layers, you may find it easier to work with black Soft and Stable.
Finally, though the changes are cosmetic only and won't affect the usability of the product, white Soft and Stable can turn slightly ivory-colored when exposed to light or high heat. That is not an issue with black Soft and Stable.
If we are using very light fabrics, especially fabrics with a lot of white in the background, we prefer to use white Soft and Stable as it brightens the colors.
As you can see from the photos below, black Soft and Stable brings out different undertones in a fabric. Most of the differences are very subtle.
We suggest that you try both black and white Soft and Stable under your fabric before beginning your project to see which gives you the effect that you want.
I just received the 15-yard roll of Soft and Stable which I ordered. It's black . . . and I ordered white. Help!
Raise your hand if you have called with this question. . . and know that you are in good company!
If you haven't called yet, you can relax and take a deep breath. We can pretty much guarantee you that your roll is white.
White Soft and Stable can turn ivory-colored when exposed to heat or light, so we wrap it in BLACK plastic to reduce light exposure during storage.
For shipment we package the roll in a heavy-duty clear plastic bag. So, when you look through the bag, you will see black, but it is black PLASTIC, not black Soft and Stable.
Black Soft and Stable, on the other hand, is packaged in clear plastic, both for storage and shipment. So you will actually see black SOFT AND STABLE when looking through the bag.
The roll should have a label attached. If it says SS2015, it is WHITE. If it says SS1015, it is black.
So check the label and then (in most cases) go ahead and open your white roll and get started sewing!
I'd like to save on shipping costs. Can you tell me which stores in my area carry your products?
Unfortunately, because most stores purchase Soft and Stable, our patterns, finishing kits, hardware and zippers directly from the various quilt distributors, we don't always know which stores carry our products.
If you email us, we can check our records for stores who have purchased directly from us, but undoubtedly it will be only a partial list of options.
So, the best bet is for you to contact your local store to see if they have the product which you are seeking. If not, tell them they need to get it!
They can contact us directly and we'll get product off to them right away. Wholesale customers can set up a wholesale account quickly and easily online.
Many stores prefer to purchase the 15-yard rolls of Soft and Stable because then they can cut exactly the size that their customers request.
If you do not find any retailers in your area, please remember that we ship anywhere in the world and try to ship orders the same day that they are received, so your Soft and Stable, pattern, zipper, or other product will be in your hands quickly!
Be sure to sign up for our newsletter, too, so that you always know about current specials and promotions.
May I sell items that I make using your patterns?
The copyright notice on all of my patterns allows you to make up to ten items for gift or for sale.
I do ask that you credit me as the designer of the pattern. If you are selling the item, please include the name of the pattern used, my name as designer, and my website on the listing for the item and on a tag attached to the item.
For example, let's say you made a travel bag from my Carry On! Travel Bag pattern and you are selling it on an etsy site. In the description of the bag and on a tag attached to the bag, please include this information:
This travel bag was made using the Carry On! Travel Bag pattern designed by Annie Unrein at www.ByAnnie.com.
If you'd like to make more than ten items from a pattern, please contact me for permission.
Do you ship your products internationally?
Thank you for your interest in our products.
Yes! We do ship internationally. Because we charge real rates for shipping, it's hard to calculate exactly what your package would cost. The best way for you to get an estimate is to add desired products to your cart and proceed to check out. Don't worry, you won't have to enter payment information until you're completely sure!
Put in your address and our system will give you an estimated rate across all shipping options (First-Class, Priority Mail, UPS Ground, etc).
You can see what one will best fit your needs and finish your order.
If you have any issues please email us through the form at http://www.byannie.com/contact/