Frequently Asked Questions

Frequently Asked Questions


How do I access and use the Digital Library?

Accessing Digital Content from ByAnnie.com LLC on Vimeo.



I see that you offer both black and white Soft and Stable. Does it matter which I use?

We sell more white Soft and Stable, but we use more black. Here is why:

Usually when we are making a purse or bag, we are using dark fabrics. Dark fabrics hide dirt so are perfect for projects that get a lot of wear and tear. Black Soft and Stable enhances those darker colors, making them look more rich and intense.

Sometimes in the construction of a purse or bag, the layer of Soft and Stable may show (such as when a zipper is installed). If we are using dark fabrics, we'd prefer not to have a white line showing along the edge of the seam.

Black Soft and Stable is slightly thinner than white Soft and Stable so if you have a machine that has trouble with thicker layers, you may find it easier to work with black Soft and Stable.

Finally, though the changes are cosmetic only and won't affect the usability of the product, white Soft and Stable can turn slightly ivory-colored when exposed to light or high heat. That is not an issue with black Soft and Stable.

If we are using very light fabrics, especially fabrics with a lot of white in the background, we prefer to use white Soft and Stable as it brightens the colors.

As you can see from the photos below, black Soft and Stable brings out different undertones in a fabric. Most of the differences are very subtle.

We suggest that you try both black and white Soft and Stable under your fabric before beginning your project to see which gives you the effect that you want.

Using Black Soft and Stable:

Click here for larger image.

Using White Soft and Stable:

Click here for larger image.

Using Black Soft and Stable:

Click here for larger image.

Using White Soft and Stable:

Click here for larger image.

Using Black Soft and Stable:

Click here for larger image.

Using White Soft and Stable:

Click here for larger image.

Using Black Soft and Stable:

Click here for larger image.

Using White Soft and Stable:

Click here for larger image.

Using Black Soft and Stable:

Click here for larger image.

Using White Soft and Stable:

Click here for larger image.

Using Black Soft and Stable:

Click here for larger image.

Using White Soft and Stable:

Click here for larger image.

I just received the 15-yard roll of Soft and Stable which I ordered. It's black . . . and I ordered white. Help!

Raise your hand if you have called with this question. . . and know that you are in good company!

If you haven't called yet, you can relax and take a deep breath. We can pretty much guarantee you that your roll is white.

White Soft and Stable can turn ivory-colored when exposed to heat or light, so we wrap it in BLACK plastic to reduce light exposure during storage.

For shipment we package the roll in a heavy-duty clear plastic bag. So, when you look through the bag, you will see black, but it is black PLASTIC, not black Soft and Stable.

Black Soft and Stable, on the other hand, is packaged in clear plastic, both for storage and shipment. So you will actually see black SOFT AND STABLE when looking through the bag.

The roll should have a label attached. If it says SS2015, it is WHITE. If it says SS1015, it is black.

So check the label and then (in most cases) go ahead and open your white roll and get started sewing!

I'd like to save on shipping costs. Can you tell me which stores in my area carry your products?

Unfortunately, because most stores purchase Soft and Stable, our patterns, finishing kits, hardware and zippers directly from the various quilt distributors, we don't always know which stores carry our products.

If you email us, we can check our records for stores who have purchased directly from us, but undoubtedly it will be only a partial list of options.

So, the best bet is for you to contact your local store to see if they have the product which you are seeking. If not, tell them they need to get it!

They can contact us directly and we'll get product off to them right away. Wholesale customers can set up a wholesale account quickly and easily online.

Many stores prefer to purchase the 15-yard rolls of Soft and Stable because then they can cut exactly the size that their customers request.

If you do not find any retailers in your area, please remember that we ship anywhere in the world and try to ship orders the same day that they are received, so your Soft and Stable, pattern, zipper, or other product will be in your hands quickly!

Be sure to sign up for our newsletter, too, so that you always know about current specials and promotions.

May I sell items that I make using your patterns?

The copyright notice on all of my patterns allows you to make up to ten items for gift or for sale.

I do ask that you credit me as the designer of the pattern. If you are selling the item, please include the name of the pattern used, my name as designer, and my website on the listing for the item and on a tag attached to the item.

For example, let's say you made a travel bag from my Carry On! Travel Bag pattern and you are selling it on an etsy site. In the description of the bag and on a tag attached to the bag, please include this information:

This travel bag was made using the Carry On! Travel Bag pattern designed by Annie Unrein at www.ByAnnie.com.

If you'd like to make more than ten items from a pattern, please contact me for permission.

Happy stitching!

Do you ship your products internationally?

Thank you for your interest in our products.

Yes! We do ship internationally. Because we charge real rates for shipping, it's hard to calculate exactly what your package would cost. The best way for you to get an estimate is to add desired products to your cart and proceed to check out. Don't worry, you won't have to enter payment information until you're completely sure!

Put in your address and our system will give you an estimated rate across all shipping options (First-Class, Priority Mail, UPS Ground, etc).

You can see what one will best fit your needs and finish your order.

If you have any issues please email us through the our Contact form.


Will a magnet damage my electronics? 

We are glad to see you thinking about the safety of your devices and using our products. Unfortunately, we are in no way experts in this field and we can provide you no guarantee that a magnet will not damage or corrupt data on your electronic devices. Please review your user manuals and/or check with the manufacturer to better understand the specifications for your device.
That said, we can provide you with two points of assistance:
1) In our patterns for laptop, tablet, and mobile cases enclosures, we almost always use zippers or a hook and loop fastener. This is not so much because we are concerned about the magnet, but instead because we prefer the closure strength provided. We do not want our tablet falling out! 
2) In early 2015, we found this blog which seems to imply there is no danger for mobile devices from a magnet the size of the one we sell. Note that desktop/laptop equipment is not covered by the following blog:  http://blog.first4magnets.com/will-a-magnet-damage-my-smartphone/
We hope that helps you in your research and in choosing an appropriate closure for your project! 

Add-on Videos

Why do I have an Add-on video coupon?

How do I access my Digital Library?

Are there DVDs available for the Add-on Videos or tutorials?

Video and digital content is only available when logged in and connected to the internet. It is not available on CD or DVD. 

Why doesn’t my pattern have an Add-on Video?

Add-on Videos are a new feature that we’ve only begun adding to our latest patterns. Because so much time goes into the production of each video, we are currently focusing on our newest patterns. For a full list of Add-on Videos that are available, click HERE.

My pattern is supposed to have an Add-on Video coupon, but it was missing. What do I do?

Please give us a call at 1-435-674-9816 or email us at info@byannie.com.

Customer Service

My coupon didn’t work, what do I do?

First, make sure you are logged into your account. Next, ensure you have typed the coupon code correctly. Remember that only one coupon code can be used per transaction. If you’re still having problems, please call us at 1-435-674-9816 or email info@byannie.com.

I’d like to save on shipping costs. Can you tell me which stores in my area carry your products?

Because there are so many stores that purchase from distributors, there is no way to maintain an accurate data base. We suggest calling your local quilt shop to see if they carry our products. If you’re not sure what stores are in your area, here’s a great link that might help in your search www.needletravel.com/shopfinder.

I own a retail store, is there a way to get wholesale pricing?

If you are a retailer, please go to our wholesale application page to complete an application as a store and get applicable pricing. 

Wholesale Reseller applicants must operate a licensed business, and must be holders of a valid state or locality tax license or permit and, where applicable, a US Federal Tax ID.

The reseller must be in a related industry and plan to resell all products from ByAnnie. Becoming an approved Wholesale Reseller will enable you to purchase products from www.ByAnnie.com tax free. Many of our products (including our patterns, ByAnnie's Soft and Stable™, handbag zippers, and more) may also be purchased at a significant discount.

How can I view my order history?

Orders can only be viewed while you are logged into your account and if you were logged into your account at the time your placed an order.

I forgot my password, what do I do?

There is a “Forgotten Password” link on the login page. If you are still having difficulties, please call us at 1-435-674-9816 or email info@byannie.com.

Can I use multiple coupons in one transaction?

No. Each coupon must be used in separate orders.

How quickly will my order be shipped?

We do our best to ship within 48 hours of the order being placed. Please note that our office is closed Saturdays, Sundays and federal holidays. Orders will begin being processed on the next business day when we reopen.

Finishing Kits

What’s the benefit of buying a finishing kit?

I want to order a Finishing Kit but I don’t know what’s in it.

Each Finishing Kit page will list the items included in the kit. You will be allowed to choose the colors of items from the drop down box(s) on the right hand side of the page. Please note that kits do not include the pattern (they will need to be purchased separately). Most kits will not include Soft & Stable, so be sure to check the items listed in the description as well as the “You’ll Also Need” tab. 

Fold-over Elastic

What can Fold-over Elastic be used for?

Fold-over elastic provides a decorative finish to apparels, crafts, hairbands and more. We especially love using fold-over elastic for finishing the edges of mesh fabric for pockets in purses and bags. It is also perfect for finishing a neckline or wristbands on a special outfit or beautifully finishes the edges of diapers or diaper covers to securely fit your special baby.


General Sewing

Do I need a special sewing machine to make ByAnnie projects?


Can I quilt my own fabric or do I have to get a long arm quilter to do it?

For ByAnnie patterns that require/suggest quilting, there will be a "General Quilting Instructions" section with Annie's advice on how you can quilt your own fabric.

However, if you need large pieces quilted (example: Ruler Wrap) or if you'd like a special design quilted into your fabric, you may wish to look into getting a long arm quilter to help you. Ask your local quilt shop for recommendations.

For some great tips and advice from Annie, read our blog "To Quilt or Not to Quilt."

Hardware

Should I use hardware sets or sets of two?

Will a magnet damage my electronics?

We are glad to see you thinking about the safety of your devices and using our products. Unfortunately, we are in no way experts in this field and we can provide you no guarantee that a magnet will not damage or corrupt data on your electronic devices. Please review your user manuals and/or check with the manufacturer to better understand the specifications for your device.

That said, we can provide you with two points of assistance:

1) In our patterns for laptop, tablet, and mobile cases enclosures, we almost always use zippers or a hook and loop fastener. This is not so much because we are concerned about the magnet, but instead because we prefer the closure strength provided. We do not want our tablet falling out! 

2) In early 2015, we found this blog which seems to imply there is no danger for mobile devices from a magnet the size of the one we sell. Note that desktop/laptop equipment is not covered by the following blog:  http://blog.first4magnets.com/will-a-magnet-damage-my-smartphone/

We hope that helps you in your research and in choosing an appropriate closure for your project!

International Orders

How can I buy ByAnnie patterns and products outside of the USA?

I live outside of the USA, is there a way to save on shipping costs?

Lightweight Mesh Fabric

What size is your mesh?

Is your mesh food safe?

Our lightweight mesh fabric is 100% polyester, so we don’t recommend using it for cooking, straining, or for use around high temperatures. However, bags like Meshing Around or Mad About Mesh could be used to carry items such as apples, bananas, onions, packaged snacks, etc.

Does the mesh match the zippers and fold-over elastic?

Our 14 vibrant colors of Lightweight Mesh Fabric were designed to match our Fold-over Elastic and the following zipper colors:

  • Apple Green #200
  • Atom Red #260
  • Black #105
  • Blastoff Blue #215
  • Dandelion #195
  • Lipstick #250
  • Natural #130
  • Navy #235
  • Parrot Blue #214
  • Pewter #110
  • Pumpkin #287
  • Tahiti #245
  • Turquoise #212
  • White #100

Patterns

Photo Contest

Return Policy

What if my package is damaged before it arrives to me?

If a package is damaged upon arrival, please report it to the postal carrier immediately. If the products themselves are damaged, please contact us: (435) 674-9816 or orders@byannie.com.

What is your return policy?

Within our sole discretion we will handle returns on a case by case basis. Please use our product returns page for items you want to return. We will not be responsible for items returned without authorization. You will be responsible for any postage costs on returned items. If you have an item that is defective, please contact us and we will be more than happy to resolve the issue.

Can I exchange products?

We do not accept exchanges. You may return items you don’t want and in the meantime order the item(s) you need. See additional details on returns in the question above.

Soft and Stable

How does Soft and Stable compare to competing brands?

The hallmark of Soft and Stable is its softly-napped lining on each side of the high-quality, resilient foam. The fabric lining clings to quilting cottons making it easy to sew and quilt. When your project is finished, the fabric continues to be attracted to the Soft and Stable, providing a smooth finish on both quilted and non-quilted projects and yielding a beautiful long-term result, even after multiple washings.

Soft and Stable's napped surfaces perform much better than other sew-in stabilizers and are a huge factor when comparing to fusible foam interfacings. Fusibles fail with use and time, leaving you with a limp project or, worse yet, a cottage cheese look.

Most customers indicate that they prefer Soft and Stable's balance between softness and sturdiness over that of other foam interfacings. They often complain that the others are either crinkly and hard or thin and flimsy or stretchy and hard to sew.

Finally, Soft and Stable is 58" wide. Some other foam interfacings are only 20" wide. This an important factor for customers not only when comparing prices, but also for efficient use of material and larger projects.

Tools

Zippers