Frequently Asked Questions

Click on the blue bars below to expand items and see relevant information for each section. We hope this helps you answer any question you have.

Not finding what you are looking for? Try writing us via our Contact Us page.

Add-on Videos

Why do I have an Add-on video coupon?

How do I access my Digital Library?

Are there DVDs available for the Add-on Videos or tutorials?

Video and digital content is only available when logged in and connected to the internet. It is not available on CD or DVD. 

Why doesn’t my pattern have an Add-on Video?

Add-on Videos are a new feature that we’ve only begun adding to our latest patterns. Because so much time goes into the production of each video, we are currently focusing on our newest patterns. For a full list of Add-on Videos that are available, click HERE.

My pattern is supposed to have an Add-on Video coupon, but it was missing. What do I do?

Please give us a call at 1-435-674-9816 or email us at info@byannie.com.

Customer Service / Website

We've put together a video that goes over many of the basic features of our website and how to get the most value out of it. We hope this is helpful.

I own a retail store, is there a way to get wholesale pricing?

If you are a retailer, please go to our wholesale application page to complete an application as a store and get applicable pricing. 

Wholesale Reseller applicants must operate a licensed business, and must be holders of a valid state or locality tax license or permit and, where applicable, a US Federal Tax ID.

The reseller must be in a related industry and plan to resell all products from ByAnnie. Becoming an approved Wholesale Reseller will enable you to purchase products from www.ByAnnie.com tax free. Many of our products (including our patterns, ByAnnie's Soft and Stable™, handbag zippers, and more) may also be purchased at a significant discount.

How can I view my order history?

Orders can only be viewed while you are logged into your account and if you were logged into your account at the time your placed an order.

Can I use multiple coupons in one transaction?

No. Each coupon must be used in separate orders.

How quickly will my order be shipped?

We do our best to ship within 48 hours of the order being placed. Please note that our office is closed Saturdays, Sundays and federal holidays. Orders will begin being processed on the next business day when we reopen.

I forgot my password, what do I do?

There is a “Forgotten Password” link on the login page. If you are still having difficulties, please call us at 1-435-674-9816 or email info@byannie.com.

My coupon didn’t work, what do I do?

First, make sure you are logged into your account. Next, ensure you have typed the coupon code correctly. Remember that only one coupon code can be used per transaction. If you’re still having problems, please call us at 1-435-674-9816 or email info@byannie.com.

I’d like to save on shipping costs. Can you tell me which stores in my area carry your products?

Because there are so many stores that purchase from distributors, there is no way to maintain an accurate data base. We suggest calling your local quilt shop to see if they carry our products. If you’re not sure what stores are in your area, here’s a great link that might help in your search www.needletravel.com/shopfinder.

May I sell items that I make using your patterns?

The copyright notice on all of my patterns allows you to make up to ten items for gift or for sale.

I do ask that you credit me as the designer of the pattern. If you are selling the item, please include the name of the pattern used, my name as designer, and my website on the listing for the item and on a tag attached to the item.

For example, let's say you made a travel bag from my Carry On! Travel Bag pattern and you are selling it on an Etsy site. In the description of the bag and on a tag attached to the bag, please include this information:

This travel bag was made using the Carry On! Travel Bag pattern designed by ByAnnie.com.

If you'd like to make more than ten items from a pattern, please contact us. We review additional requests on a case by case basis.

Finishing Kits

What’s the benefit of buying a finishing kit?

I want to order a Finishing Kit but I don’t know what’s in it.

Each Finishing Kit page will list the items included in the kit. You will be allowed to choose the colors of items from the drop down box(s) on the right hand side of the page. Please note that kits do not include the pattern (they will need to be purchased separately). Most kits will not include Soft & Stable, so be sure to check the items listed in the description as well as the “You’ll Also Need” tab. 

Fold-over Elastic

What can Fold-over Elastic be used for?

Fold-over elastic provides a decorative finish to apparels, crafts, hairbands and more. We especially love using fold-over elastic for finishing the edges of mesh fabric for pockets in purses and bags. It is also perfect for finishing a neckline or wristbands on a special outfit or beautifully finishes the edges of diapers or diaper covers to securely fit your special baby.


General Sewing

Do I need a special sewing machine to make ByAnnie projects?


Can I quilt my own fabric or do I have to get a long arm quilter to do it?

For ByAnnie patterns that require/suggest quilting, there will be a "General Quilting Instructions" section with Annie's advice on how you can quilt your own fabric.

However, if you need large pieces quilted (example: Ruler Wrap) or if you'd like a special design quilted into your fabric, you may wish to look into getting a long arm quilter to help you. Ask your local quilt shop for recommendations.

For some great tips and advice from Annie, read our blog "To Quilt or Not to Quilt."

Hardware

Should I use hardware sets or sets of two?

Sets of two are a product that we introduced in 2018 to make it easier for stores to stock our hardware and also to simplify the assembly process on our side. In doing so, we were able to reduce the price of hardware by about 10% across the board.

We therefore generally recommend that you buy the Sets of Two. Save any extra pieces for another project.

Will a magnet damage my electronics?

We are glad to see you thinking about the safety of your devices and using our products. Unfortunately, we are in no way experts in this field and we can provide you no guarantee that a magnet will not damage or corrupt data on your electronic devices. Please review your user manuals and/or check with the manufacturer to better understand the specifications for your device.

That said, we can provide you with two points of assistance:

1) In our patterns for laptop, tablet, and mobile cases enclosures, we almost always use zippers or a hook and loop fastener. This is not so much because we are concerned about the magnet, but instead because we prefer the closure strength provided. We do not want our tablet falling out! 

2) In early 2015, we found this blog which seems to imply there is no danger for mobile devices from a magnet the size of the one we sell. Note that desktop/laptop equipment is not covered by the following blog:  http://blog.first4magnets.com/will-a-magnet-damage-my-smartphone/

We hope that helps you in your research and in choosing an appropriate closure for your project!

International Orders

I live outside of the USA, is there a way to save on shipping costs?

How can I buy ByAnnie patterns and products outside of the USA?

Lightweight Mesh Fabric

Lightweight and a bit stretchy, this mesh is fabulous! 

Perfect for pockets on bags or anywhere you want to be able to see what you are storing, the mesh also works great in various garment applications and utility needs.


What size is your mesh?

Our mesh is sold in two formats. A 18" x 58" package and a 15 yard x 58" roll.

Here is a photo or the mesh with a ruler, so that you can get an idea of the size of the weave and holes.

Is your mesh food safe?

Our lightweight mesh fabric is 100% polyester, so we don’t recommend using it for cooking, straining, or for use around high temperatures. However, bags like Meshing Around or Mad About Mesh could be used to carry items such as apples, bananas, onions, packaged snacks, etc.

Does the mesh match the zippers and fold-over elastic?

Our 14 vibrant colors of Lightweight Mesh Fabric were designed to match our Fold-over Elastic and the following zipper colors:

  • Apple Green #200
  • Atom Red #260
  • Black #105
  • Blastoff Blue #215
  • Dandelion #195
  • Lipstick #250
  • Natural #130
  • Navy #235
  • Parrot Blue #214
  • Pewter #110
  • Pumpkin #287
  • Tahiti #245
  • Turquoise #212
  • White #100

Patterns

Can I make copies of your patterns?

All patterns are protected by a copyright and are intended for the personal use of the retail purchaser only. Permission is granted to make up to ten items for gifts or sale (see FAQ on that topic). If you want to make more than ten, please contact ByAnnie.com for permission.

If projects are made in a classroom setting, each student must purchase a pattern. Photocopying and all other types of reproduction, including mechanical, electronic, computerized, or digital are prohibited without the written consent of ByAnnie.com and Annie Unrein. Please respect the time and energy it took to make the patterns.

May I sell items that I make using your patterns?

The copyright notice on all of ByAnnie patterns allows you to make up to ten items for gift or for sale.

I do ask that you credit me as the designer of the pattern. If you are selling the item, please include the name of the pattern used, my name as designer, and my website on the listing for the item and on a tag attached to the item. For example, let's say you made a travel bag from my Ultimate Travel Bag pattern and you are selling it on an etsy site. In the description of the bag and on a tag attached to the bag, please include this information: This travel bag was made using the Ultimate Travel Bag pattern designed by Annie Unrein at www.ByAnnie.com. If you'd like to make more than ten items from a pattern, please contact us for permission.

Why do your patterns only have instructions and not cut-out pieces like other patterns?

We've opted to use cutting instructions over paper cut-outs because we find you get much more accurate measurements. We also like that the pattern can be used over and over again, whereas cut-outs tend to wear out or could be damaged after repeated use.

With the majority of our bags, the cuts are rectangular shapes that can be easily measured with a straight ruler, and any rounded edges can be shaped with a circle ruler, compass, or even a larger thread cone.

On patterns where there are larger circles, or specific shapes, we do provide a template for cutting out (i.e. – Nesting Baskets, Jet Set 2.0, Potluck Pals, Serenity Shoulder Bag, etc.)

I see that there’s a 2.0 or 2.1 version for some of your patterns, but I have the original version. Is it no longer good?

If you have an older pattern, you can still use it to produce a great bag. Our 2.0/2.1 versions were released to include updated graphics and illustrations as well as an easier-to-follow layout and improved instructions. Some of the 2.0 patterns may include instructions for using mesh.

Some 2.0/2.1 versions were also updated to have Add-on Videos.

For further information, check the pattern page on the website.

Do you have any advice for sewing through thick layers?

While some machine struggle to sew through thick layers, most household sewing machines should be able to sew any of our projects. Here are a few things to keep in mind before sewing:

  • We recommend using a sharp 90/14 topstitch needle and suggest changing your needle frequently.
  • Check to make sure you’re using the correct tension settings for your machine
  • Let your machine move the fabric. Do not tug at it.
  • We suggest using ByAnnie’s Stiletto and Pressing Tool to help press down the layers and feed it through the foot.
  • Our new technique, introduced in the Add-on Video for our pattern Out and About mentions that you can use a small hammer to help “smoosh” down the layers.
  • Be mindful of the type of fabric you are using. Be suggest using quilting cottons for our patterns, so be aware that there will be added thickness when using cork, denim, home dec fabrics, etc.

Do you have PDFs of the patterns? Why don’t you have more PDF patterns.

Not all patterns are available as a PDF. The main reason is because selling principally in a printed format helps us support local quilt shops by giving them a large number of great patterns to resell which helps them and their customers.

The patterns we do have available are here: https://www.byannie.com/patterns/Downloadable

How do I know what supplies I’ll need for each bag?

Each pattern comes with a supply list that provide information about what you’ll need to complete your project. You can also find the supply list on ByAnnie.com by selecting the Supply List tab on any of our pattern pages.

Why are bindings used so much in your patterns?

We've found that binding gives a strong "skeleton" to a bag providing additional support and stability. We also like the decorative element that a coordinating/contrasting binding provides.

Photo Contest

Please find all information about our Monthly Photo Contest on its page: https://www.byannie.com/photo_contest/

Return Policy

What is your return policy?

Within our sole discretion we will handle returns on a case by case basis. Please use our product returns page for items you want to return. We will not be responsible for items returned without authorization. You will be responsible for any postage costs on returned items. If you have an item that is defective, please contact us and we will be more than happy to resolve the issue.

What if my package is damaged before it arrives to me?

If a package is damaged upon arrival, please report it to the postal carrier immediately. If the products themselves are damaged, please contact us: (435) 674-9816 or orders@byannie.com.

Can I exchange products?

We do not accept exchanges. Within our sole discretion, we do at times except returns of items, please use the product return page to make this reuqest.

If we accept your return, you may return items you don’t want for a refund and in the meantime order the item(s) you need. See additional details on returns in the question above.

Soft and Stable

When should I use Black or White Soft and Stable?

We sell more white Soft and Stable, but we use more black. Here is why:

Usually when we are making a purse or bag, we are using dark fabrics. Dark fabrics hide dirt so are perfect for projects that get a lot of wear and tear. Black Soft and Stable enhances those darker colors, making them look more rich and intense.

Sometimes in the construction of a purse or bag, the layer of Soft and Stable may show (such as when a zipper is installed). If we are using dark fabrics, we'd prefer not to have a white line showing along the edge of the seam.

Black Soft and Stable is slightly thinner than white Soft and Stable so if you have a machine that has trouble with thicker layers, you may find it easier to work with black Soft and Stable.

Finally, though the changes are cosmetic only and won't affect the usability of the product, white Soft and Stable can turn slightly ivory-colored when exposed to light or high heat. That is not an issue with black Soft and Stable.

If we are using very light fabrics, especially fabrics with a lot of white in the background, we prefer to use white Soft and Stable as it brightens the colors.

As you can see from the photos below, black Soft and Stable brings out different undertones in a fabric. Most of the differences are very subtle.

We suggest that you try both black and white Soft and Stable under your fabric before beginning your project to see which gives you the effect that you want.

Using Black Soft and Stable:

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Using White Soft and Stable:

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Using Black Soft and Stable:

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Using White Soft and Stable:

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Using Black Soft and Stable:

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Using White Soft and Stable:

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Using Black Soft and Stable:

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Using White Soft and Stable:

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Using Black Soft and Stable:

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Using White Soft and Stable:

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Using Black Soft and Stable:

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Using White Soft and Stable:

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How does Soft and Stable compare to competing brands?

The hallmark of Soft and Stable is its softly-napped lining on each side of the high-quality, resilient foam. The fabric lining clings to quilting cottons making it easy to sew and quilt. When your project is finished, the fabric continues to be attracted to the Soft and Stable, providing a smooth finish on both quilted and non-quilted projects and yielding a beautiful long-term result, even after multiple washings.

Soft and Stable's napped surfaces perform much better than other sew-in stabilizers and are a huge factor when comparing to fusible foam interfacings. Fusibles fail with use and time, leaving you with a limp project or, worse yet, a cottage cheese look.

Most customers indicate that they prefer Soft and Stable's balance between softness and sturdiness over that of other foam interfacings. They often complain that the others are either crinkly and hard or thin and flimsy or stretchy and hard to sew.

Finally, Soft and Stable is 58" wide. Some other foam interfacings are only 20" wide. This an important factor for customers not only when comparing prices, but also for efficient use of material and larger projects.

Tools

Zippers